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HVACEP.com Returns & Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Offer: Get 10% Refund on Delayed Orders

Dear Valued Customers,

At HVACEP.com, we are committed to providing you with the best shopping experience possible. We understand that receiving your order promptly is essential, and we strive to ensure timely delivery for all purchases. However, we recognize that delays can occasionally occur due to various factors beyond our control.

To show our appreciation for your patience and understanding, we are pleased to introduce a special offer for delayed orders. If your order is received 30 business days or later from the order date until fulfillment, you are eligible to receive a 10% refund on your purchase amount.

Terms and Conditions:

  1. The offer is valid for orders placed on HVACEP.com.
  2. The 30-day count excludes Sundays and Federal holidays but includes Saturdays as business days.
  3. Eligibility for the refund is determined based on the order date until fulfillment.
  4. To qualify for the refund, customers must contact us within 7 days of receiving their order.
  5. The refund will be issued in the original form of payment.
  6. This offer is subject to change or termination at any time without prior notice.

How to Obtain Your Refund:

  1. Contact our customer service team via email at refunds@hvacep.com or by phone at [Customer Service Number] within 7 days of receiving your order.
  2. Provide your order number and details of the delay.
  3. Our customer service team will verify the delay and process your refund accordingly.

Thank you for choosing HVACEP.com for your HVAC needs. We appreciate your continued support and look forward to serving you again in the future.

Sincerely,

Dave, HVACEP.com Team

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.